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Checkmate PCs / Warranty & Contact

Warranty
& Contact

Every system is hand-built, stress-tested, and backed by our warranty. If something goes wrong — we fix it fast.

90
Day Hardware Warranty
All systems · From date of purchase

Coverage

✓
What's Covered
  • Faulty components
  • Hardware failures
  • Dead-on-arrival parts
  • Repair or replacement of defective parts
  • Full system diagnostics
✕
Not Covered
  • Physical damage
  • Liquid damage
  • Overclocking / user-modified BIOS
  • Third-party repair damage
  • Software issues (Windows, drivers, viruses)

How to Make a Claim

01
Email Us
Send a message to blake@checkmatepcs.com.au with your full name and order number.
02
Describe the Issue
Include the system name, a description of the problem, and photos or video if possible. The more detail, the faster we can help.
03
We Respond & Resolve
We'll respond within business hours and guide you through the process. If a return is needed, you cover shipping to us — we cover shipping back.
Support Status
Checking...
  • Monday11AM – 3PM AEDT
  • Tuesday11AM – 3PM AEDT
  • Wednesday11AM – 3PM AEDT
  • Thursday11AM – 3PM AEDT
  • FridayClosed
  • WeekendClosed

All support is handled via email. We'll get back to you within business hours.

Our Promise
  • We don't leave customers hanging
  • If something goes wrong, we fix it fast
  • Every system is stress-tested before it ships
  • Return shipping covered by us
Quick Contact

For warranty claims, email us directly with your order number.

Get in Touch

Whether you're after a custom build, have a question about a system, or need post-purchase support — we're here.

Email
blake@checkmatepcs.com.au
Fastest way to reach us. All support is handled here so nothing gets missed.
Business Hours
Mon–Thu, 11AM – 3PM AEDT
We respond within business hours.

Custom Builds & Quotes

Send us your budget, preferred games, and visual preferences. If you're open to used parts, you can save money while keeping full warranty coverage.

Send a Message

Fill in the form below and we'll get back to you within business hours.

We handle all support through email. For warranty claims, include your order number and photos if possible.

Trade In Your Old Rig

Got an existing PC? Put it towards your next build. We assess your current system in person and offer a trade-in credit against any of our available builds.

In-Person, Local Only
Trade-ins are assessed face-to-face near Grafton, NSW. This is not a mail-in or postal service — we don't accept shipped trade-ins and can't quote a trade value remotely. You'll need to be able to bring the system to us in person.
How It Works
  1. Send us the details using the form.
  2. We'll reply to arrange a time to see it.
  3. We assess it in person and confirm your trade-in credit.
  4. It comes off the price of your new build.

What We Look For

Working, reasonably modern parts hold the most value — but bring it along regardless and we'll take a look. The more detail you give in the form, the more accurate our first estimate.

Trade-In Enquiry

Tell us about your current PC. This is an enquiry only — no trade is confirmed until we've seen the system in person.

Submitting an enquiry doesn't guarantee a trade-in or a specific value — we confirm everything once we've seen the system in person.